Refund policy

Return & Refund Policy – Flexon.pk

At Flexon.pk, customer satisfaction is our top priority. We aim to provide high-quality products, but if you are not fully satisfied, we are here to help.

1. Return Eligibility

• Items can be returned within 7 days of delivery.
• Product must be unused, unwashed, and in original condition with all tags and packaging intact.
• Sale items or discounted products may not be eligible for return.

2. Damaged or Wrong Item

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
• Clear unboxing video and pictures are required for claim approval.

3. Refund Process

• Once your return is received and inspected, we will notify you about approval or rejection.
• Approved refunds will be processed within 5–10 business days.
• Refund will be issued via the same payment method or store credit.

4. Exchange Option

• You can also request an exchange instead of a refund (subject to stock availability).

5. Shipping Charges

• Shipping charges are non-refundable.
• Customer may bear return shipping cost unless item is wrong or defective.