Refund policy
Return & Refund Policy – Flexon.pk
At Flexon.pk, customer satisfaction is our top priority. We aim to provide high-quality products, but if you are not fully satisfied, we are here to help.
1. Return Eligibility
- Items can be returned within 7 days of delivery.
- Product must be unused, unwashed, and in original condition with all tags and packaging intact.
- Sale items or discounted products may not be eligible for return.
2. Damaged or Wrong Item
- If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
- Clear unboxing video and pictures are required for claim approval.
3. Refund Process
- Once your return is received and inspected, we will notify you about approval or rejection.
- Approved refunds will be processed within 5–10 business days.
- Refund will be issued via the same payment method or store credit.
4. Exchange Option
- You can also request an exchange instead of a refund (subject to stock availability).
5. Shipping Charges
- Shipping charges are non-refundable.
- Customer may bear return shipping cost unless item is wrong or defective.

